Booking Policy

Booking Policy

To ensure a safe, fair, and professional service for all clients, please read and agree to the following booking policy before making an appointment.

1. Appointments & Booking

• All appointments must be booked in advance.
• A non-refundable booking fee is required to secure all appointments.
• Booking fees are deducted from the total treatment cost on the day.
• Appointments are not confirmed until the booking fee has been received.

2. Consultation Requirements

• A full consultation and medical assessment is required for all treatments.
• For injectable treatments (Botox, fillers, vitamin injections, lemon bottle fat dissolving, skin boosters), suitability is determined during consultation.
• If you are deemed unsuitable, your appointment will be cancelled and the booking fee will be retained for time allocated.
• Clients must disclose all medical conditions, medications, pregnancy, or breastfeeding status prior to treatment.

3. Age Restrictions

• You must be 18 years or over for all treatments.
• Valid photo ID may be requested.

4. Patch Testing

• Patch tests are required at least 24–48 hours prior to:
  • Semi-permanent makeup (eyebrows & lips)
  • Chemical peels (where advised)
• Failure to attend a required patch test will result in appointment cancellation and loss of booking fee.

5. Cancellations & Rescheduling

• A minimum of 48 hours’ notice is required to cancel or reschedule any appointment.
• Cancellations or reschedules made within 48 hours will result in loss of booking fee.
• Same-day cancellations or no-shows will be charged 100% of the treatment cost.

6. Late Arrivals

• Please arrive on time for your appointment.
• If you are more than 10 minutes late, your appointment may be shortened or cancelled.
• Late cancellations are treated as no-shows and will be charged in full.

7. No-Show Policy

• Failure to attend your appointment without notice will result in full treatment charge.
• Repeat no-shows may be refused future bookings.

8. Payments

• Remaining balances must be paid in full on the day of treatment.
• Accepted payment methods will be confirmed at booking.
• Prices are subject to change without notice.

9. Treatment Results & Aftercare

• Results vary from client to client; no guarantees can be given.
• It is the client’s responsibility to follow all aftercare instructions provided.
• The clinic is not responsible for adverse results caused by failure to follow aftercare advice.

10. Semi-Permanent Makeup Specific Policy

• Results may require top-ups, which are not included unless stated.
• Touch-ups outside the stated time frame are charged separately.
• Existing work from another practitioner may require correction pricing.

11. Refund Policy

• No refunds are given for treatments already carried out.
• Booking fees are non-refundable under all circumstances.
• Refunds are not provided due to change of mind or dissatisfaction where treatment was performed correctly.

12. Right to Refuse Treatment

• We reserve the right to refuse treatment to anyone for medical, safety, or behavioural reasons.
• Abusive or inappropriate behaviour will not be tolerated.